Shipping policy
Shipping Policy
Order Processing Time
- Most items are processed and shipped within 48 hours of order placement.
- Please note that not all items may ship within this timeframe due to varying factors.
Shipping Delays
- We strive to meet our processing time goals, but please be aware that there may be potential delays in the following circumstances:
- Unexpected Surge in Orders: During peak periods, such as sales events or product launches, there may be a higher volume of orders than usual. This can result in extended processing times.
- Holidays: Around holidays, we experience increased order volumes and our shipping partners may also experience delays, which can affect shipping times.
Shipping Confirmation and Tracking
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your shipment.
Shipping Costs and Methods
- We offer free FedEx shipping on all orders in the contiguous U.S.
Contact Us
- If you have any questions or concerns about your order, please contact our customer service team at Support@latexmattressfactory.com or 1-800-637-0872.