Latex Mattress Factory Warranty Information
Latex Manufacturer Warranty
Non-Issues
Certain items are not covered by the manufacturer's warranty because they are natural properties of latex. These can happen naturally and are not issues regarding manufacturing or product quality. Non-Issues that are included, but not limited to:
- Air voids or small cracks/tears (less than 3 inches)
- Discoloration or yellowing of the latex
- Using an inappropriate foundation
A proper mattress foundation is essential in caring for your latex mattress. Any foundation with slats 3 inches or less apart, or adjustable base will work well for your latex mattress. Spring foundations or foundations with slats wider than 3 inches apart will void the manufacturer warranty, as they can damage the latex mattress.
Not Covered
These items are not covered and will void the manufacturer warranty:
- Damage caused by spills, burns, accidents, mold, or other acts of nature
- Cover misusage, laundering, or normal wear and tear
- Leaving the mattress or components boxed up for more than 30 days
- Using an inappropriate foundation
If you still believe that you have an issue with your latex mattress, please contact us by email at support@latexmattressfactory.com or by phone at 800-637-0872.
A receipt showing proof of purchase is required for returns or warranty exchanges.
Our customer service specialists will make the final determination regarding repairing or replacing your mattress. The warranty will not be renewed or extended following product replacement or repair.
10 Year Manufacturer Warranty
Latex Mattress Factory will unconditionally cover against manufacturing defects in the latex, and the customer covers the shipping costs.
The following products are covered under our 10 year manufacturer's warranty and will be replaced or repaired at the discretion of our staff:
1 Year Manufacturer Warranty
The following products are covered under our 1 year manufacturer's warranty and will be replaced or repaired at the discretion of our staff:
No Manufacturer Warranty
The following products are not covered under manufacturer's warranty: