All products, excluding slatted or adjustable foundations, purchased from Latex Mattress Factory carry a 30-day money-back guarantee less a flat return fee to cover a portion of return shipping. All products can be returned for refund within 30 days of receipt.
Any additional costs for shipping outside of the contiguous United States will not be refunded or credited toward an exchange.
Only one item per customer can be returned or exchanged in a 12-month period.
LATEX MATTRESS TOPPERS
We will provide a paid UPS shipping label via email to send your item back for a full refund or exchange, less a $45 flat fee to cover portion of return shipping. If you saved your original Latex Mattress Factory box, we recommend using it for your return.
Refunds will be processed once we've received the returned item(s).
All returns must be sent to the Latex Mattress Factory using the provided UPS shipping label.
We offer a 100 Night Sleep Trial for our latex mattresses. Our 100 Night Trial replaces the "10 second showroom test," as we understand that it takes time for your body to adjust to a new sleep surface. We provide the 100 Night Trial to make sure you have ample time to get comfortable with your new bed.
There are absolutely no shipping costs, re-stocking fees, or any other "fine print" fees beyond the flat $99 return fee.
STRETCH COTTON COVER
We do not accept returns on any Stretch Cotton Cover's purchased independently.
We do not accept returns on Latex Pillows.
If you receive an incorrect order, we will ship out the correct item at no cost to you. Please contact us immediately if you're concerned that you've received the wrong item.