Should I Buy a Mattress Online?
Buying a mattress online has become a widely-accepted way to purchase the perfect mattress. Thanks to generous return policies, there can be less risk buying a mattress online than buying one off a showroom floor where sales can often be “final”. But figuring out who you can trust when purchasing a mattress online can be tricky. Anyone can put up a pretty website and make you think they sell the best product, so it’s up to you to do your research first. Our advice is as follows:
- Find out how long the mattress company has been in business. If they are a brand-new company, you have to ask yourself – will they be around in 5 years if I have a warranty issue? Internet-only brands come and go literally at the click of a button. Make sure you’re buying from someone you believe will be able to support you down the road.
- Can you actually get someone on the phone? If not, this should be a major red flag. If you can’t reach them when trying to give them your money, how do you expect to reach them when you want to ask for it back via a return? We’ve grown accustomed to non-personal transactions and for many items, this works well. But when you’re investing in something as important as your mattress – where you’ll be spending up to 1/3 of your life – talking to an actual human can make all the difference in your mattress selection.
- In doing research, did you find that your company is on almost all of the review sites – and they aren’t the biggest company out there? It’s highly likely they are paying to be positively reviewed. Only trust reviews that come from 3rd-party review platforms that limit reviews to people who have actually purchased. We use a company called YotPo for this. Amazon is cracking down on fake reviews – that should tell you something.